Refund and cancellation policy

This policy applies to paid advisory engagements with System Shoreline Advisory Co., Ltd. for compliance readiness consulting for regulated sectors. Website inquiries and informational fee pages do not create payment obligations.

Eligibility

Refunds are considered only for fees paid under a signed engagement letter or accepted quote. Deposits and stage payments are described in that letter. There is no retail product catalogue and no digital subscription on this site.

Timeframe to request

Refund requests must be emailed to hello@systemshoreline.click within 14 days of the event giving rise to the request (for example, cancellation by us, or a billing error), unless the engagement letter states a different window.

Full and partial refunds

If we cancel an engagement before substantive work begins, prepaid fees for unperformed stages are refunded in full. If you cancel more than 10 business days before the agreed start date, we refund prepaid fees minus a scoping administrative amount of up to 10% of the engagement fee. Cancellations inside 10 business days may receive a partial refund reflecting work already performed and non-recoverable preparation.

Non-refundable items

Fees for completed stages, delivered briefing sessions already held, and third-party costs we paid on your written instruction (such as pre-approved travel booked at your request) are non-refundable. Time already spent on document review and interviews is billed against the engagement and is not reversed once reported in a stage summary.

Work already started

Once intake or fieldwork has begun, refunds are limited to unused future stages. Completed analysis and draft artefacts remain subject to the engagement’s confidentiality and IP terms.

Deposits, rescheduling, and no-shows

Deposits secure advisor calendar time. You may reschedule a workshop or briefing once without charge if you give at least 5 business days’ notice. Later reschedules or client no-shows for booked on-site days may forfeit the deposit for that day or incur a rebooking fee stated in the engagement letter.

Refund process and timing

Email hello@systemshoreline.click with your engagement reference, payment date, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method where possible, or by bank transfer to the paying entity, within 14 business days after approval.

Exceptions

Mandatory consumer protections under Thai law, if applicable to your status, prevail over this policy. Engagement letters may set stricter cancellation terms for multi-site inspections with locked travel.

Contact

Refund requests: hello@systemshoreline.click · 662 5398432 · Street: 401-3 Soi 112 Latphrao Road Wangthaonglang; City: Bangkok; State/province/area: Bangkok; Zip code: 10240; Country calling code: +66; Country: Thailand